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International Journal of Business Dynamics and Management

Vol. 2, Issue 4 — 2026

2 Articles  ·  Published: Oct 22, 2026  ·  Academians Publishers

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Article 1 of 2

Competitive Aggressiveness and Innovation Ecosystem Development in Kampala's Industrial Sector

Serunjoji Ismah, Wandiba Augustine, Jude Bassey, Wabomba Kadili
Pages: 292-298 DOI: 10.5281/zenodo.23204551 Published: Oct 7, 2026

Abstract

This study evaluated the effect of competitive aggressiveness on innovation ecosystems in the industrial sector of Kampala, Uganda. It addressed limited evidence on whether bold competitive moves, aggressive opportunity pursuit, early product introduction, and disruptive pricing and marketing independently strengthen collaborative and institutional innovation arrangements. Guided by Entrepreneurial Orientation Theory, Innovation Ecosystem Theory, and Institutional Theory, the study adopted a pragmatic philosophy and an explanatory sequential mixed-methods design. The quantitative population comprised 1,450 industrial enterprises. A sample of 306 enterprises was selected, 261 questionnaires were returned, and five multivariate outliers were removed, leaving 256 valid cases. Twenty innovation ecosystem stakeholders participated in follow-up interviews. Quantitative data were analysed using SPSS and SmartPLS 4, while qualitative data were analysed thematically. Competitive aggressiveness positively and significantly predicted innovation ecosystems (β = 0.112, SE = 0.057, t = 1.971, p = 0.049), but its unique effect was negligible (f² = 0.007). The full model explained 59.1% of the variance in innovation ecosystems (R² = 0.591; adjusted R² = 0.578). Qualitative findings showed that firms viewed aggressive market positioning as necessary for survival, but tempered it to protect smaller suppliers, preserve value chains, and remain eligible for industry collaboration. The study concludes that competitive aggressiveness can support ecosystem development only when vigorous market action is balanced with ethical conduct, co-operation, and ecosystem sustainability.

Keywords: competitive aggressiveness, entrepreneurial orientation, innovation ecosystems, industrial firms, Kampala, Uganda

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Article 2 of 2

Application of the Kano Model to Analyse Consumer Preferences for Direct and Digital Marketing

G. Bhuvaneshwari, K. Vembu and B. Kayathiri Bai
Pages: 308-321 DOI: 10.36099/ijbdm.v2i4.001 Published: Oct 22, 2026

Abstract

The Kano Model is a suitable tool for understanding consumer preferences and satisfaction in the modern marketing context. Direct and digital marketing is now an imperative tool in a business's arsenal for communicating with customers and the promotion of products and services. This study is an analysis of consumer preference for direct and digital marketing by the method Kano Model. It is based on the determination of the marketing characteristics that lead to satisfaction and dissatisfaction of consumers. Direct marketing channels included in the study are direct mail, telemarketing, SMS and email. It also explores digital marketing channels such as social media, websites, online ads, and mobile apps. The Kano Model defines the customer's needs as the must be, performance, attractive, indifferent and reverse attributes. Primary data is collected by asking questions in a structured questionnaire to selected consumers. Classification of the marketing attributes and comparing the consumer's preference from one channel to another can be achieved through appropriate statistical techniques. The study aims to explore the effects of personalisation, convenience, trust and communication quality on consumer responses. The results can be useful for enhancing the effectiveness of marketing and creating strategies that market products to the customer. The overall findings of the study show the significance of implementing the Kano Model to improve customer satisfaction and customer relationship.

Keywords: Kano Model, Digital Marketing, Customer Satisfaction, Consumer Behaviour.

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